EyeCareAngel Account Cancellation Notice

An EyeCareAngel account refers to the account you use to log in, use, and access EyeCareAngel products and services. Before you apply to cancel your EyeCareAngel account, please read, understand, and agree to the "EyeCareAngel Account Cancellation Notice" (hereinafter referred to as "Cancellation Notice").

1. You need to be aware of the following impacts of account cancellation:

• （1）Once an EyeCareAngel account is cancelled, you will no longer be able to log in, use, or continue to use EyeCareAngel products and services with that account;

• （2）Once an EyeCareAngel account is cancelled, all content, information, data, and records accessed or used through that account in EyeCareAngel products and services will be deleted or anonymized. You will not be able to retrieve, access, continue to use, or recover these, nor will you have the right to request us to recover them (except as otherwise provided by laws or required by regulatory authorities), including:

  • - Personal profile information (e.g., avatar, name) and binding information (e.g., bound phone number);
  • - Your personal information associated with that account (you also lose the user rights stipulated in the "Privacy Policy," except as otherwise provided by laws);
  • - All content posted by that account;
  • - All other content, information, data, and records.

• （3）Your application to cancel the account indicates that you agree to forfeit any rights and anticipated benefits associated with the account during its use period. Once an EyeCareAngel account is cancelled, we will clear all rights associated with the account, including:

  • - Unused training courses;
  • - Other accrued but unconsumed rights or anticipated future benefits.

• （4）Once an EyeCareAngel account is cancelled, it cannot be restored (you will not be able to use the account to log into EyeCareAngel products, nor recover any content or information generated during the account's use). Therefore, we kindly remind you to back up any content you deem necessary before applying for cancellation.
• （5）Once an EyeCareAngel account is cancelled, any related user agreements and other rights and obligations documents you signed with us will also terminate (except for those we have agreed to continue to be effective or as otherwise provided by laws);
• （6）Other results arising from the cancellation of the EyeCareAngel account.

2. Before you apply to us to cancel your EyeCareAngel account or during the cancellation process, to ensure the security of your account and your property rights, please first check and ensure that the EyeCareAngel account you are applying to cancel simultaneously meets the following criteria:

• （1）The account was registered by you through our official channels.
• （2）The account complies with the "User Service Agreement" and related platform specifications, is in normal use, and has no risk of being stolen.
• （3）The account has no disputes, including complaints or accusations.

3. How to cancel an account?

• （1）Open the EyeCareAngel app - click on "My" - click on "Privacy Policy" - click the text link "click here" and follow the cancellation process. Before you cancel the account, we will verify your identity via a verification code sent by SMS.
• （2）Follow the cancellation process, once you click the "Confirm Cancellation" button, the account will be permanently cancelled.

For any unaddressed issues, please refer to the EyeCareAngel "User Service Agreement," "Privacy Policy," and other platform rules and explanations provided during the cancellation process. Additionally, you acknowledge and agree: even if your EyeCareAngel account is cancelled, it does not reduce or waive any liabilities you may need to assume according to relevant laws, agreements, or rules.

If you encounter any problems during the account cancellation process or have any doubts during the process, you can contact customer service for assistance.